When it comes to music, Spotify is my go-to app; I have already downloaded thousands of tracks for such a small amount each month. While the app is well-maintained and timely updated, there are still problem that may occur here and there. Such is the case with some of our readers that own Samsung Galaxy S8 units (and actually other phones as well). According to some, Spotify started crashing on its own without apparent reason while others said the app closes after an attempt to log in. While it may be just a minor problem and probably temporary, if you often listen to music through the app, you need to address the problem as soon as possible.
Spotify song ripper mac. In this post, I will walk you through in troubleshooting your Galaxy S8 with Spotify app that keeps crashing. We will try to rule out every possibility until we can determine what the problem really is, then we will be able to formulate a solution that may fix the problem for good. So, if you’re one of the owners of this device or having similar issues, then continue reading as this post may be able to help you one way or another.
Spotify is a great service used for streaming audio, whether you’re going to work, on vacation or just want to relax at home. But too often, Spotify disconnects and loses its connection either randomly or at constant intervals – which is annoying to say the least, for a service you’re paying for and which is supposed to help you feel better. From a Home screen, navigate: Settings Apps. Tap App Manager. Locate then tap Spotify. Tap CLEAR CACHE. Tap Cached data. After this, open Spotify to see if it would still.
The app could still be running and as a result the am.getRunningTasks could return your app as the running app. In which case this method will return false. From their documentation: Note that 'running' does not mean any of the task's code is currently loaded or activity - the task may have been frozen by the system, so that it can be.
Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.
How to troubleshoot Galaxy S8 with Spotify app that keeps crashing
The following are practical troubleshooting procedures you can try to fix the problem with your phone so that you can continue using the app you’re currently having issues with…
Restart your phone – if this problem occurred for the first time, try to reboot your phone first because there’s always a possibility that this issue is caused by a minor glitch in the system. Take a little time pressing and holding the power key to restart your device and open Spotify the moment it becomes active. If the problem remains, try doing the forced reboot to refresh the phone’s memory. Press and hold the volume down and power keys together for 10 seconds or more. If the problem continue after this, then move on to the next procedure.
Close Spotify and open it again – tap the Recent button to display all recently used apps and then close Spotify or all of the apps. Then, try to open Spotify to see if it would still crash and if it still does, move on to the next procedure.
Clear cache and data of Spotify – this will reset the app back to its default settings or configuration and if the problem is with the app only, then this would be enough to fix it. You may lose some files but they’re not really that important because only the files you downloaded using Spotify and other files used by the app will be deleted. If you’ve downloaded pictures or videos from your account, you can download them again once the problem is fixed. If the problem, however, continues after doing this then you have to move on to the next method.
Uninstall Spotify and reinstall it – there are times when new firmware updates may cause issues like this and it’s more of compatibility issues between the app and the firmware. You may be able to fix it by updating the app but the best thing to do right now is to uninstall the app from your phone to remove all its associations and then reinstall it by downloading the app from the Play Store again. You can be sure that you’re using the latest version of the app if you did this.
Ask friends if they’re experiencing similar issues – a couple of weeks before I wrote this article, Spotify broke down for a few hours affecting millions of users worldwide. Such problems occur from time to time and you may not be able to use the app but if that’s really the case, then the problem will be fixed after a few hours. That’s the reason why you need to ask your friends who are also using Spotify if similar issues also happen to their phones. If it’s widespread, you don’t have to do anything but if it only happens to you, the problem is with your phone. The next procedure may help.
Backup your files and reset your phone – this is your last resort and it’s the most effective when it comes to problems with apps. However, make sure you backup your files and data first especially those that are stored in your phone’s internal storage as they will be deleted. After which, run your phone in recovery mode and reset your device to fix this problem.
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Here are the step-by-step instructions on how to do the troubleshooting procedures I mentioned above…
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How to uninstall and reinstall Spotify
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I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.
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Losing your music just straight up sucks. We've all had the experience of jamming out while running errands and then, all of a sudden—boom—your music app crashes and you're left alone, the silence deafening. There's a good chance your music app of choice is Spotify, considering it's got 286 million users, and if that's the case and you're experiencing a slight hiccup in service, check out this guide for tips on how to troubleshoot the app.
1. Log out and restart Spotify
Sometimes things can go wrong at startup. It happens with a lot of software or hardware, which is why 'turn it off and on again' is such a common problem-solving suggestion among techies.
First, log out of your Spotify account. Then exit by forcing the app closed — make sure it's not still running in the background. Depending on your phone, there are a couple ways to do this:
Android:
Spotify App Randomly Closes
iPhone:
Once you've fully shut down the app, open it and log in again with your fingers crossed.
2. Check your internet connection
Spotify Premium users can save playlists for offline listening, but free users have to be connected to the internet at all times to get to their music. Most likely, if the network you're using goes out, then your device might automatically switch to using mobile data instead. The switch shouldn't cause any problems as you use Spotify, but be careful: The app can easily burn through any data allotment you have with your provider, which can get expensive if you get hit with overage charges.
If your device doesn't switch to mobile data, and your internet connection goes out, Spotify will basically become non-responsive. Your track list might be grayed out, the play button won't work, and there may be error messages that say you're offline.
The solution is to check your device's network connection by looking at the wifi symbol in the upper-right corner. If it looks like the connection is weak, usually indicated when the symbol displays only one or two bars, you might want to switch to a stronger network. If you're at home, you can try restarting the router to fix your connectivity issues.
3. No outages? Make sure the app is up to date
Server outages can happen very suddenly and without warning. Earlier this month, Spotify was one of many apps that crashed due to Facebook tweaking something with their developer kit (that many apps rely on). In a case like this, it's not you or your device's fault when Spotify isn't working, and there's nothing users can do until the problem is fixed. To check for an outage, go to Downdetector or Spotify's official status Twitter to see what's going on.
If it's not an outage, make sure the Spotify app is updated to its latest version. Google Play and the App Store will both have an 'update' button if you want to make the app update as soon as possible. Otherwise, the update could be scheduled for a later time, rendering the app unusable until then.
Spotify Android App Stops Playing4. Uninstall for a clean start
If Spotify still isn't working, it's time to let your anger flow and dump the app into the trash. Delete the app by holding down on the Spotify icon and pressing 'delete' or 'uninstall' to get rid of it. Then, reinstall the app from its store page.
Sometimes, this fresh reinstall can solve the problem.
5. Hey, are your earbuds working right?
What if Spotify is working now, but you're still not getting any sound? It's time for an earbuds and headphones check. Is the cord pushed into the headphone jack all the way? Are your wireless earbuds charged and connected to your phone through Bluetooth properly?
If Spotify is working on your computer but not on your phone, then you might have to take your mobile device out to get repaired. Hopefully, your problems will be one of the more easily solved ones above, and you won't have to splurge for another phone or a pricey speaker fix.
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